Frequently Asked Questions
Everything you need to know about bringing a taste of Britain to your doorstep.
Do you ship your British food products internationally?
Yes, we ship worldwide. We use specialized international couriers to ensure your favorite British treats reach you safely, whether you are in the USA, Australia, or anywhere else.
How do you ensure the freshness of perishable items?
Perishable goods are packed in temperature-controlled thermal liners with ice packs. We also recommend selecting expedited shipping for items like clotted cream or cheeses to maintain optimal freshness.
What is the typical shelf life of the products?
We guarantee that all items dispatched will have a minimum best-before date of at least 30 days, unless otherwise stated in the product description for short-dated specialty items.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your parcel's journey in real-time.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are there any import duties or taxes for international orders?
Customers are responsible for any customs fees, duties, or taxes imposed by their destination country. We recommend checking your local customs regulations before placing a large order.